1. What is a "UPC Code"?
UPC is the Universal Product Code found on every product, usually on the bottom or back of packaging. This is used for scanning purposes. Some packaging may have several different looking bar codes. If you are unsure which one is the UPC, please inquire at the store you purchased the product or you can also contact the customer service number on your rebate form.

2. What is meant by "original UPC"?
This means you need to remove and send the universal product bar code from the packaging. This will require you to cut the box around the UPC code. Doing so may mean that your product is no longer accepted if you attempt to return the product to the retailer you purchased it from. When an original is required, a photocopy will not be sufficient to satisfy the requirement of the rebate offer.

3. Do I need to send the original receipt?
A photocopy of a receipt is always sufficient to redeem your rebate. If you send your original, always make a copy to keep for your records. Many times, special rebate receipts are printed from the retailer’s cash registers. These allow you to submit your purchase information in place of the original sales receipt.

4. I’ve lost my receipt, what should I do?
Please visit the retailer where the purchase was made and ask them to reprint a receipt for you. This process can be more easily facilitated if you’ve paid with a credit card and know the date of purchase.

5. I purchased online and have no receipt, how do I redeem my rebate?
Qualifying purchases made online usually have an email validating your purchase date, amount invoiced and also have a packing slip included in the shipment. For online purchases, the email and packing slip are used as the sales receipt. Please provide both for purposes of validating your purchase when a copy of receipt is requested.

6. I submitted my rebate after the dates specified, will I still receive my rebate payment?
If the postmark date has passed for your rebate, you will NOT be eligible for that rebate. Always check the terms and conditions as soon as possible to ensure you’ll receive your rebate payment.

7. Where is the serial number on my product located?
Serial number locations vary from product to product. Usually, the serial number is located next to the UPC barcode. If you still have an issue locating your serial number, please contact the store you purchased the product, or call the toll-free customer service number on the rebate form.

8. Where do I find my cellular phone ESN (Electronic Serial Number) number?
Your phone's Electronic Serial Number can be found on the outside of your phone's box or on the phone under your phone's battery.

9. Do I have to give my email address?
An e-mail address is preferred as it allows us to provide you with up to date information regarding your rebate submission. All information submitted with your rebate form is kept confidential and never sold to third parties.

10. Can I submit for more than one rebate on the same product?
Rebates usually have a limit to the number of claims that can be submitted for each customer. Using additional addresses that are not your own to qualify for more than the limit per customer is considered mail fraud and is against the law. To find out specific terms and conditions, or the limit of how many rebates are allowed for that offer, please check your rebate form.

11. My purchase has multiple rebates, what do I do?
When multiple rebates are available for the same product, usually one rebate will require the original UPC code be provided. Additional rebates on the product will typically require a copy of the UPC code, or perhaps some other information from the box, or the product purchased . Refer to the terms and conditions on your rebate form to understand what is required. Be aware that each submission is required to be mailed in a separate envelope, since they may be processed by individual vendors.

12. How can I check the status of my rebate?
Check the status of rebates that were mailed to Bensalem, Pennsylvania by simply clicking on the "Track My Rebate" link at the top of this page and completing the requested information.

13. My status says I’m "unqualified", what does this mean?
If you are unqualified due to missing information such as original UPC or other proof of purchase, instructions are available by calling 866-568-9228.