What is a "UPC Code"?

UPC stands for Universal Product Code. Every product you purchase has this code. Check your form to see if you need to send in the original bar code or a photocopy. This bar code may be located on the back, bottom or side of your product packaging or wrapper. Here is an example of what a UPC bar code looks like:

Sample UPC

What is meant by "Original UPC"?

This means you need to remove and send the universal product bar code from the packaging. This will require you to cut the box around the UPC code. This may make your product ineligible for return. When an original is required, a photocopy will not be sufficient to satisfy the requirement of the rebate offer.

Do I need to send the original receipt?

A photocopy of a receipt is usually sufficient to redeem your rebate. If an original receipt is required for your offer, it must be sent. If you send your original, always make a copy to keep for your records. Many times, special rebate receipts are printed from the retailer’s cash registers. These allow you to submit your purchase information in place of the original sales receipt.

I’ve lost my receipt. What should I do?

Please visit the retailer where the purchase was made and ask them to reprint a receipt for you. This process can be more easily facilitated if you’ve paid with a credit card and know the date of purchase.

I purchased online and have no receipt. How do I redeem my rebate?

Qualifying purchases made online usually have an email validating your purchase date, amount invoiced and also have a packing slip included in the shipment. For online purchases, the email and packing slip are used as the sales receipt. Please provide both to validate your purchase when a copy of receipt is requested.

I submitted my rebate after the dates specified. Will I still receive my rebate payment?

If the postmark date has passed for your rebate, you will NOT be eligible for that rebate. Always check the terms and conditions as soon as possible to ensure you’ll receive your rebate payment.

Where is the serial number on my product located?

Serial number locations vary from product to product. Usually, the serial number is located next to the UPC barcode. If you still have an issue locating your serial number, please contact the store where you purchased the product, or call the customer service number on the rebate form.

Do I have to give my email address?

An e-mail address is preferred as it allows us to provide you with up-to-date information regarding your rebate submission. All information submitted with your rebate form is kept confidential.

Can I submit for more than one rebate on the same product?

Rebates usually have a limit on the number of claims that can be submitted for each customer. Using additional addresses that are not your own to qualify for more than the limit per customer is considered mail fraud and is against the law. To find out specific terms and conditions, or the limit of how many rebates are allowed for that offer, please check your rebate form.

My purchase has multiple rebates. What do I do?

When multiple rebates are available for the same product, usually one rebate will require the original UPC code be provided. Additional rebates on the product will typically require a copy of the UPC code, or perhaps some other information from the product purchased. Refer to the terms and conditions on your rebate form to understand what is required. Be aware that each submission is required to be mailed in a separate envelope, since they may be processed by individual vendors.

How can I check the status of my rebate?

Check the status of rebates by clicking on the "Track Your Rebate" link at the top of this page and completing the requested information.

My status says I’m "unqualified". What does this mean?

If you are unqualified due to missing information such as original UPC or other proof of purchase, instructions are available by calling 1-866-568-9228.